Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.Managed CRM database for donors and adhered to safety procedures to prevent breaches and data misuse.Analyzed and solved multi-faceted problems that effected business initiatives.Created and managed CRM donor database, to optimize existing relationships and establish new donor focus relationship.Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.South Central PA Sickle Cell Council - Business Operations Manager, Community Relations
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